Introducing TD Helps – Online Forum for Home Financing Advice

Toronto Dominion Bank (TD) has always aimed to provide the utmost level of customer satisfaction for their clients. As you may know, TD Canada Trust has been ranked #1 in J.D. Power and Associates customer satisfaction ranking. TD has been taking the social media world by storm as they continue to interact and reach out to clients whenever someone talks to them as well.

That said, TD has not stopped helping in their branches, they have reached out and developed something to help customer further creating an online community where people can come and get help they may need.

This new online forum is a place where homebuyers and homeowners can come and get expert advice and shared wisdom on an array of home financing topics.

The new online forum is called TD Helps.

What can TD Helps do for me?

As I previously mentioned, TD Helps is aimed to help any homebuyer or homeowner when dealing with home financing topics.

It doesn’t matter if you are looking on information on buying your first home, vacation home or financing a home renovation; TD will answer all these questions.

Of course you can ask mortgage related questions, and TD’s mortgage experts will be able to assist.

This interactive social community is hosted and moderated by Farhaneh Haque, Director of Mortgage Advice, TD Canada Trust. Farhaneh moderates the discussion forum in order to keep the conversation topics and focus on giving advice to homebuyers and homeowners.

The forum went live in early March, and since then there have been almost 100 questions asked and answers on the forum.

How do I ask a question on TD Helps?

Asking a question is easy, and I recommend you doing so if you do have anything related to purchasing a home. Follow the steps below when you want to ask a question on TD Helps:

1. Go to the TD Helps forum
2. Click “ask a question”
   
3. Input your question, any additional information and your details (nickname/ first name, last name, location, email (optional). Finish by previewing the question.
4. You are given the option to publish the question on Facebook, which is great, but if you want to keep it anonymous then you may not want to check off this box. If you need to edit your question, click “edit”. From here, click “Submit”.

One note, I would recommend inputting your email so you can easily be notified when your question is answered.

Overall, TD Helps is a great community, and I for one am glad to see a bank make a step into this direction to assist consumers.

What do you think of TD Helps?