Saturday Oct 25, 2014

Mobile Banking Match 3: ING Direct Canada vs Scotiabank

19 September 2011

For the past few weeks we have been running a brand new series on BankNerd, which is none other than the mobile banking app matches.

The first two matches were great, in the first match we saw the Bank of Montreal (BMO) face-off against the Royal Bank of Canada (RBC) and in the second match we saw Canadian Imperial Bank of Commerce (CIBC) go up against Toronto-Dominion Bank (TD).

Today’s match is going to be great, it is none other than ING Direct Canada mobile banking app going up against Scotiabank’s mobile banking app.

I have prepared a comparison of what these two mobile banking apps have to offer:

FunctionalityIND Direct Canada Mobile Banking AppScreen shot 2011 09 14 at 12.40.37 PM e1316018479801 Mobile Banking Match 3: ING Direct Canada vs ScotiabankScotiabank Mobile Banking AppScreen shot 2011 09 14 at 12.26.39 PM e1316018526399 Mobile Banking Match 3: ING Direct Canada vs Scotiabank
View Account Balances017829 blue jelly icon symbols shapes check in box e1312825935869 Mobile Banking Match 3: ING Direct Canada vs Scotiabank017829 blue jelly icon symbols shapes check in box e1312825935869 Mobile Banking Match 3: ING Direct Canada vs Scotiabank
View Account Details*017829 blue jelly icon symbols shapes check in box e1312825935869 Mobile Banking Match 3: ING Direct Canada vs Scotiabank017829 blue jelly icon symbols shapes check in box e1312825935869 Mobile Banking Match 3: ING Direct Canada vs Scotiabank
View Transaction History and Payment History017829 blue jelly icon symbols shapes check in box e1312825935869 Mobile Banking Match 3: ING Direct Canada vs Scotiabank017829 blue jelly icon symbols shapes check in box e1312825935869 Mobile Banking Match 3: ING Direct Canada vs Scotiabank
Pay Bills017829 blue jelly icon symbols shapes check in box e1312825935869 Mobile Banking Match 3: ING Direct Canada vs Scotiabank017829 blue jelly icon symbols shapes check in box e1312825935869 Mobile Banking Match 3: ING Direct Canada vs Scotiabank
Interac Email Transfers074357 simple red glossy icon alphanumeric boxed x2 e1312830112975 Mobile Banking Match 3: ING Direct Canada vs Scotiabank017829 blue jelly icon symbols shapes check in box e1312825935869 Mobile Banking Match 3: ING Direct Canada vs Scotiabank
Locate Branches & ATMs017829 blue jelly icon symbols shapes check in box e1312825935869 Mobile Banking Match 3: ING Direct Canada vs Scotiabank017829 blue jelly icon symbols shapes check in box e1312825935869 Mobile Banking Match 3: ING Direct Canada vs Scotiabank
Blackberry Mobile Banking app017829 blue jelly icon symbols shapes check in box e1312825935869 Mobile Banking Match 3: ING Direct Canada vs Scotiabank074357 simple red glossy icon alphanumeric boxed x2 e1312830112975 Mobile Banking Match 3: ING Direct Canada vs Scotiabank
iPhone Mobile Banking app017829 blue jelly icon symbols shapes check in box e1312825935869 Mobile Banking Match 3: ING Direct Canada vs Scotiabank017829 blue jelly icon symbols shapes check in box e1312825935869 Mobile Banking Match 3: ING Direct Canada vs Scotiabank
Android Mobile Banking app017829 blue jelly icon symbols shapes check in box e1312825935869 Mobile Banking Match 3: ING Direct Canada vs Scotiabank017829 blue jelly icon symbols shapes check in box e1312825935869 Mobile Banking Match 3: ING Direct Canada vs Scotiabank
Mobile Banking Browser017829 blue jelly icon symbols shapes check in box e1312825935869 Mobile Banking Match 3: ING Direct Canada vs Scotiabank017829 blue jelly icon symbols shapes check in box e1312825935869 Mobile Banking Match 3: ING Direct Canada vs Scotiabank

AppearanceIND Direct Canada Mobile Banking AppScreen shot 2011 09 14 at 12.40.37 PM e1316018479801 Mobile Banking Match 3: ING Direct Canada vs ScotiabankScotiabank Mobile Banking AppScreen shot 2011 09 14 at 12.26.39 PM e1316018526399 Mobile Banking Match 3: ING Direct Canada vs Scotiabank
Easy to Use017829 blue jelly icon symbols shapes check in box e1312825935869 Mobile Banking Match 3: ING Direct Canada vs Scotiabank017829 blue jelly icon symbols shapes check in box e1312825935869 Mobile Banking Match 3: ING Direct Canada vs Scotiabank
Descriptived017829 blue jelly icon symbols shapes check in box e1312825935869 Mobile Banking Match 3: ING Direct Canada vs Scotiabank017829 blue jelly icon symbols shapes check in box e1312825935869 Mobile Banking Match 3: ING Direct Canada vs Scotiabank
Colors and Design017829 blue jelly icon symbols shapes check in box e1312825935869 Mobile Banking Match 3: ING Direct Canada vs Scotiabank017829 blue jelly icon symbols shapes check in box e1312825935869 Mobile Banking Match 3: ING Direct Canada vs Scotiabank

As you can see, these two mobile banking apps offer the same features, with the exception that ING Direct offers mobile banking app on all platforms, including Blackberry’s, while not offering Interac Email Transfers.

How do these mobile banking apps differ?

Despite having every major smartphone platform covered (including Windows Phone 7), ING falls short on their Interac Email Transfers. That is not to say that they do not have an email transfer service. They do, however it is not affiliated with Interac.

Screen shot 2011 09 14 at 12.34.23 PM Mobile Banking Match 3: ING Direct Canada vs ScotiabankScreen shot 2011 09 14 at 12.27.34 PM Mobile Banking Match 3: ING Direct Canada vs Scotiabank

The difference between these two services is the fact that one is quicker than the other, however this difference will soon be nonexistent.

A spokesperson from ING Direct explained that ING is working on making Interac Money Transfers a feature of their THRiVE chequing account, and they plan on launching it later this year.

Scotiabank was among the first banks to launch a mobile banking app, and the fact that they do not have an integrated Blackberry mobile banking app is unacceptable (in my opinion). On the bright side, they do have a recently launched an Android mobile banking app, and the response has been positive.

Scotiabank has a great feature on their mobile banking apps called “Account Swipe-through”. With this particular feature, you are able to literally swipe through your accounts one after another, instead of having to select which account you want to see. Another great feature Scotiabank has to offer is the ability to send money transfers via Western Union. In fact, this is a unique option that no other bank offers.

ING offers several features that Scotiabank does not, which includes a mortgage calculator features, allowing you to see how much you can afford. Another feature ING offers is allowing clients to buy and sell Streetwise Funds (mutual funds).

Recently, ING introduced a new feature called “Orange Snapshot”. This feature allows clients to keep track of your spending anywhere. It gives you instant access to your Account balances, history, pending transactions and ING Direct Rates. With Orange Snapshot, clients can quickly and securely access their account information in a read-only manner. After registering for Orange Snapshot (this is done straight from their mobile app), you can keep track of you finances at any given time of the day.

Screen shot 2011 09 14 at 12.33.59 PM Mobile Banking Match 3: ING Direct Canada vs Scotiabank

What could both these mobile banking apps do to improve?

Honestly, for ING Direct I think the main feature they need to get as of now is Interac Email Transfers, and I have been informed that it will be happening. I hope that when it does happen, clients can add recipients to your email money transfer list from the mobile banking app.

For Scotiabank, they definitely need to get on a fully integrated Blackberry app; ING not only has a Blackberry app, but also a Blackberry Playbook app, in which they were the first in the world to launch.

With what has been said, in my opinion ING Direct is the winner of this match. They offer everything you need from a mobile banking app. The feature they do not offer at the moment (Interac Email Transfers) will be launched by the end of the year. Scotiabank put up a good fight, but they still fell short; their mobile banking app is good, but not as good as ING’s.

 

About the Author

Sensei

My favorite weapon of choice is the samurai sword. I use it to cut my chicken during dinner, cut my hair and periodically carve my name into stone when I am bored. I love meditating on top of a 15ft high pole and eating those sushi’s with smoked salmon on top. I love everything there is about Canada and everything financially related to Canadians. I write deily posts from Canadian Banks to Credit Card information.

Comments (17 )



Adam Ess Wrote:

Have to disagree with you on this one… I bank with both Scotia Bank, ING, and TD, and the Scotiabank app is by far the best one. The fact that ING doesn’t have Intrac etransfer is a HUGE minus for them… I’m surprised you’re not weighing that heavily against them.

You can deposit eTransfers through the Scotia app as well – but not ING.

You seem to skim through the general features, but fail to look at the apps in detail. Sure both applications show you your account balance and history – but it’s the AMOUNT OF DETAIL they show that matters. I can barely tell what my ING transactions are, the Scotia app shows me full details – and all the details that are available on the online site.

You somehow point out that a mortgage calculator app is a plus for ING. What does that have to do with banking?

Lastly, I use the ING ‘app’ on my blackberry at work – and it sucks. BlackBerry apps suck – you’re better off using a banks mobile site.

[Reply]

Sensei Reply:

Do not get me wrong, I did point out that it was disappointing that ING’s mobile app did not have interac e-transfers, but the reason that did not bring down their score was because I was informed that they were working on having that feature by the end of the year. I also found that showed similar details, what was spent and where it was spent at. There really isn’t anything else you need to see.I pointed out their mortgage calculator function not because it is part of their app, regardless of whether it has to do with personal banking as all. I am looking at their mobile apps and what they have to offer, in terms of features, what platforms they have and my experience with them. I

I have tried what the banks have to offer in terms of their blackberry mobile apps, and in my opinion they are better than using a mobile site. Again, this is just my opinion on the topic. If I had to choose between a blackberry mobile app and an iPhone one for example, hands down the iPhone app would win.

[Reply]

Ivan Reply:

Sorry Sensei, bu your analysis is really flawed. Get some real SME help in driving these interesting matches. Scotiabank’s is way better, an you can’t just keep ING’s score up because they told you they’re working on something that will be ready sometime in the future. That totally decreases your credibility.

[Reply]

Sensei Reply:

I did not keep ING’s score up because they are working on the Interac e-transfer feature. I said that the different between the EMT service they offer and Interac’s is speed. That being said, Scotiabank has a lot to offer on their mobile app, but I find ING’s to offer a bit more in my opinion.
As far as credibility goes, I felt Scotiabank’s credibility decreased when they lost client’s personal information ;)

Okenx Wrote:

You should really compare all the apps together. Pitting one against the other serves no purpose. If u compared them all together u would see that ing/td/bmo are far behind the rest.

I think you are trying to be helpful with these reviews, and If that’s the ace you should reAlly look at customer reviews and take those in to consideration. If you did I believe your ratings would reflect things that actually matter to customers.

[Reply]

Sensei Reply:

Love the idea, I have been working on an article to do exactly what you want – compare all the apps at once. On the other hand, I do not agree that ING and TD are behind the other banks. Granted there are some features that they may not have, but that goes both ways.

My goal with these articles is to help people see what banks have to offer in terms of mobile banking apps, however it may not come across that way. I have been looking at the customer reviews, but I find them to be slightly flawed seeing as their are multiple platforms and the older versions may not have had great reviews in the past, which is taken into account for the overall rating. I have read quite a few reviews, and for example Scotiabank releasing a fully integrated Android app has pleased many, if not all of their customers.

[Reply]

Tristan Wrote:

Scotiabank also has the ability to send Western Union Money Transfers – which ING and all other banks don’t have.

The scotia app is also the only one that has multi-tasking enabled. This way you can use other apps (calculator, look at email, bills, etc) while you r doing ur banking. No other app has that.

There seem to be a lot of errors here and in the other reviews I’ve read (cibc vs. td), and (RBC vs.bmo).

[Reply]

Sensei Reply:

You are completely right with the Western Union transfer features. Honestly, I thought I put it in the article, but I am only human and can make mistakes too (or as it seems, many mistakes). To my knowledge, the mobile banking apps have been able with multi-tasking features a few months after the new ios was launched.

I try to include everything in these reviews, and if i do miss something, I own up to my mistake and rectify it.

Although Scotiabank is offering a feature no other bank has, including ING, I still feel that ING’s app is better.

[Reply]

Tristan Reply:

Thanks… will you be updating the post to update what was missed?

[Reply]

Tristan Reply:

Hello? Still don’t see any updates based on the above?

aveno Wrote:

Can you please explain why you feel a blackberry app is a good thing? Research in Motion had to create their own Facebook and Twitter apps because those companies didn’t want to get in the business of creating apps for blackberry. The usability of blackberry apps is no better than a mobile website – if you looked at customer reviews or actually used the bank offerings u r comparing… U would aee that as well.

You are skimming the surface with these reviews and missing KEY INFORMATION. They also seem to be wrong from what I’ve seen.

[Reply]

Sensei Reply:

The reason it is a good thing is because I always envisioned true mobile banking to be done from an application, not a mobile browser. I am an iPhone user, and that is probably why I am so into the who app thing. Personally, I have found the mobile banking apps for the blackberry to be much better than a mobile website, then again that is just my opinion.I have read reviews, and also spoke with friends and family who I know use these apps on a daily basis.

I am sorry if it may seem that I am skimming the surface with these reviews; I try to go into as much details withe the features available and compare them with each other. I know I have been making mistakes but I am only human, and in no way am I perfect (although I try to be :) ). If you have anything you wish to see in the other mobile banking matches I would love to hear about them. You can reach me at sensei@banknerd.ca.

[Reply]

DoubleZero00 Reply:

Quote:
“I always envisioned true mobile banking to be done from an application, not a mobile browser”

So you do realize, in your vast experience and astute reviews, that ING is nothing but a web site wrapped into an app. How does that fall on your opinion spectrum? This is no different the TD and BMO.

I have to say, after reading all 3 of your comparison’s, your inexperience in mobile and poor reviewing qualities don’t let you see the glaring holes in some of these apps. Regardless of where you put TD, RBC, CIBC and Scotia the BMO and ING apps are laughable attempts. Too bad you can’t see this.

[Reply]

Shawn Wrote:

Having been a Scotia Bank client who switched to ING, I can honestly say the ING app is better, more user friendly, and with the addition of Orange Snapshots, more useful. Well done.

[Reply]

SME Wrote:

Hi Sensei, thanks for the reviews. I, like others who have commented, feel the same way about some of the comparisons though. I wouldn’t review cars if I didn’t dig into their specs, or give them all a fair test drive: and I think that personal opinion aside, sometimes facts and technical details go a long way to support the review.

For example, Scotia’s iPhone app at one point used Phonegap to compile HTML into a percieved iPhone app (and it may still). It’s a native app on the outside, but its not true xcode. Cibc and rbc are both xcode I think. Further to that, TD and ING are generally considered to be hybrid apps: native code for using GPS, etc., but generally switch to a webview upon signing in. These are fundamental design approaches that poke holes in some of your logic.

I think another reason for the rise of web launchers is the inability for earlier blackberry and android models to add app-like icons to their app grid launchers – which iPhone could always do.

I would argue that in the end, the majority of customers don’t care, as long as their needs are met be it an app or web interface. If its fast and feature rich everyone is happy.

I personally love apps, but I think its a far more practical approach to hit that 99% marketshare of most mobile devices via the mobile web (and even WAP) than the elite few with superphones.

Sorry for any smartphone typos!

[Reply]

Jbox Wrote:

Based on what I read above, it looks like your review needs to be updated. Details about the scotia app are missing (ie. Western union). You should strive to be accurate in these reviews, and if information is missed, promptly correct the erred. Thanks.

[Reply]

danrmill Wrote:

Give the guy a break. You don’t have to agree with him, much less read his reviews. Lighten up people!

[Reply]

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