Last year we saw ING Direct introduce the THRiVE Chequing account, a no fee chequing account that answers all the needs clients have been asking for.
Ever since the release of this chequing account, ING has been updating various aspects of the account to make it even more suitable for customers.
One thing I love about ING Direct is that fact that they are on top of their social media, which in turn allows them to receive great feedback from clients and use that to improve their products.
What are the latest updates?
The latest improvements made to the THRiVE Chequing account include improvements to their Payee Search. The improvements include:
- the ability to suggest any missing Payees online
- the ability to sort your Payees on the “Pay my Bills” page
One of the biggest improvements lies within the THRiVE Chequing account hold policy. As it stands, in the past the hold policy consisted of the usual 5 business day wait period, however ING Direct developed a method where clients in good standing can have access to their money without the wait.
The change that involves the hold policy lies in how money gets into your account. Normally, the levels above involve you depositing money through an ABM, however it will also include bank to bank transfers. This makes it much easier to bank with ING Direct, and allows you to have access to you funds virtually whenever you need it once you have built a good relationship with the bank. With the hold policy now included bank to bank transfers, there is realistically nothing stopping you from using the THRiVE Chequing account. On another note, ING recently opened a new state of the art Cafe in downtown Toronto, which offers anyone a combination of Starbucks and the Apple Store, allowing people to get their banking complete in a great environment.
It is great to see ING being so interactive with their customers on social media, listening to what they want to see in the products and producing results.
I love the new changes to the THRiVE Chequing account, and cannot wait to see what further improvements ING makes to their products.